FAQ

Our FAQ page serves as a valuable resource to help you quickly find answers to frequently asked questions about our services.  We regularly update our FAQ page to include new information and address emerging concerns. It’s our commitment to providing exceptional customer support and ensuring your satisfaction. If you can’t find the answer you’re looking for, please use our contact form and we’ll be happy to assist.

Q: Your site says you offer online therapy. Do you provide in-person sessions?

My practice is 100% online. I use HIPAA compliant secure video conferencing (Google Meet, Zoom or Doxy.me) to make the hard work of therapy convenient and confidential.

Q: Since it's online, can I see you if I'm not in New York or Florida?

Even though telehealth has made it convenient, Hui Ting’s license allows her to see clients who are in New York and Florida State.

Q: How long are the therapy sessions and how frequent?

Therapy sessions are typically weekly or biweekly for 45 minutes depending upon the nature of the presenting challenges.

Q: Do you accept insurance?

No. We would be considered out-of-network providers. Reasons we don’t accept insurance involve enhanced quality of care and other advantages:

  • You are in control of your care, including choosing your therapist, the length of treatment, etc.
  • Increased privacy and confidentiality (except for limits of confidentiality).
  • Not having a mental health disorder diagnosis on your medical record.
  • Consulting with me on non-psychiatric issues that are important to you that aren’t billable by insurance, such as learning how to cope with life changes, gaining more effective communication techniques for your relationships, increasing personal insight, and developing healthy new skills. 

Q: Will my insurance cover seeing you?

Use this tool below to see if you qualify for reimbursement for our services.

Q: What are out-of-network benefits?

If you have an insurance plan with out-of-network benefits, you can use those. You would be responsible to pay the fee for the session at the time of service, and then we would give you a Superbill once a month. You would submit that to your insurance and they would reimburse you once you’ve met your deductible. We would encourage you to call your insurance company to get clear on your benefits (ie: how much they will cover and how much your deductible is).

Q: What do I need to know about using insurance to cover out-of-network charges?

By using insurance, we are required to give you a mental health disorder diagnosis that goes in your medical record, not all reasons people go to therapy indicate a diagnosis. This is something that can negatively affect you in the future if you go through a divorce, child custody battle, or have a high profile job that requires higher clearance (ie: pilot, law enforcement, FBI, etc).

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